Support

The Revelation Standard, Inc.

How to Reach Us

Whatever you are writing about, these three things get you an answer fastest:

Your order number, if you have one. It is in your confirmation email.
The email address you ordered with, if it is different from the one you are writing from.
A photo, if something arrived wrong or damaged. One clear picture settles almost everything.

Something Is Wrong With My Order

Damaged, defective, misembroidered, or not what you ordered? We will make it right. You have 30 days from delivery. Send a clear photo of the whole item (it is required) and we will replace it or refund you in full, your choice, at no cost to you. You do not need to ship anything back.

The preview is for visual reference only. It shows the words, the colors and the font you chose and where the embroidery goes; the finished embroidery might not match it exactly. Every new design is turned into a stitch file by hand and then sewn by machine, so the texture of the thread, the exact size of the letters and the exact placement can differ slightly from the preview and from one garment to the next. Very small letters can be hard to read, and letters that sit close together can be joined by a short connecting thread. Garment and thread colors on a screen are not an exact match for fabric and thread.

"Not what you ordered" means the garment does not carry what your order says: the wrong garment, color or size was sent, the scripture reference, translation, thread color or font is not the one you chose, or the embroidery is in the wrong place. The slight differences between the preview and the finished embroidery (the texture of the thread, the exact size and placement of the letters, very small letters that are hard to read, a short connecting thread, colors on a screen) are how embroidery is made, not a defect. The full terms are in our Refund & Return Policy.

Where Is My Order

Expect 6 to 15 business days from order to doorstep: 3 to 7 business days to embroider it, then 3 to 8 business days in transit. You get tracking as soon as it ships. We currently ship to 34 U.S. states only; the Shipping page in the app menu lists them.

If tracking has gone quiet or the package is past its window, write to us within 30 days of its estimated delivery date and we will reship it or refund you. If tracking says delivered and nothing arrived, check around your property, ask the others at your address and contact the carrier; a package the carrier marks delivered cannot be reshipped or refunded, but write to us and we will help you take it up with the carrier.

Sizing and Fit

Our hoodies and sweatshirts run small. For the fit you are picturing, order one size larger than you usually wear. Every garment's measurements are in the Size Guide, under Products in the app menu.

Because every piece is embroidered to order, we cannot exchange for a different size. If you are between sizes or unsure, email us before you order and we will help you pick. We would much rather spend five minutes on that than have you end up with something that does not fit.

Caring For Embroidery

Embroidery outlasts printing, but thread still deserves care:

Machine-wash cold, inside out, on a gentle cycle, with a mild detergent.
Chlorine bleach is okay in small amounts; non-chlorine is better.
If you see color residue, rinse in lukewarm water, then cold water several times, without rubbing the embroidery.
Don't soak it, leave it piled up wet, or wring it out.
Tumble-dry on a cool air setting.
Iron inside out, ideally between two cloths, and don't steam or wet the embroidery.

Canceling or Changing an Order

You can cancel for a full refund any time before production begins, and production usually starts shortly after payment. So if you need to cancel or fix something, write immediately and say so in the subject line. Once the embroidery has been made it cannot be undone. A shipping address can be corrected only before the order ships; a package that comes back from a wrong address can be sent again within 30 days, at the cost of shipping it again.

The Review & Edit step before payment is the moment to catch things: the reference, the spelling, the translation, the colors, the size.

Scripture and Accuracy

If you ever find a scripture reference we got wrong, tell us right away. Chapter and verse numbers genuinely differ between translations, and we validate them against the specific translation you chose. Getting scripture right matters more to us than any single sale, so this is the one message that goes to the front of the line.

Payments and Refunds

Refunds go back to your original payment method, and your bank or card provider typically takes 5 to 10 business days to post them once we issue the refund. That part is out of our hands. Sales tax is refunded along with the item.

If you see a charge you do not recognize, it will appear on your statement as THEREVELATIONSTANDARD. Write to us before disputing it with your bank and we will sort it out faster than a dispute can.

Your Account and Your Data

What we collect and why is in our Privacy Policy. If you want your account and data deleted, you can do it yourself at Delete Account, or email us and we will handle it for you.

Orders Placed Through an AI Assistant

If an assistant helped you design or order, everything on this page applies to you identically. Being ordered by an assistant changes none of your protections, and no assistant can complete a purchase without your own approval of the payment.

Anything Else

If it is not covered here, write anyway. You will not be told to consult a help article.

The Revelation Standard, Inc. – a corporation registered in Arizona, USA.